Remedy Developer

Ikya Human Capital Solutions Pvt Ltd
  • Chennai
  • 10-15 lakh
  • 5-9 years
  • 137 Views
  • 04 Oct 2016
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

ITSCP provides support for ITSs business systems including Remedy platform applications. Remedy platform applications include Help Desk, SLA, Change
Management, Asset Management, Configuration Management and few home grown applications. Along with ITS, IFC, GSD and HR use the Help Desk applications.

Responsibilities:

The candidate will help us to develop a custom application on Remedy platform integrating with Asset Management Software Contract license management - Must have expertise in gathering requirements and coming up with design and prototype documents
- Ability to work on 8.1 platform to develop custom solutions
- Working knowledge of Asset management application
- Working knowledge on Software Asset management application
- Working knowledge of ITSM applications on remedy
- Expertise in development skills on Remedy platform
- Expertise in the reporting capabilities of Remedy data

Skill Set requirements:

(a) At least 5 Yrs of aggregate specialized experience in IT industry.
(a) Primary (main skill(s)): Candidate has thorough experience in configuring
Remedy environment. At least 5 years of aggregate specialized experience in Remedy ITSM Suite.
- Must have thorough knowledge of Remedy ITSM suite (Service Desk, Asset management, Change & Release, SLM) version 8.1 or higher
- Experience in ITIL process and how it is being used in Remedy
- Expertise in understanding of Foundation data that is required for 8.1
- Must have installation knowledge of Remedy system
- Expertise in development skills on Remedy platform
- Expertise in the reporting capabilities of Remedy data
- Having BMC Certification is a plus

Selection Criteria:

Good communication and presentations skills, both verbally and in writing with all levels of Bank staff
Education: Academic/professional training to at least a Bachelor's Degree or its international equivalent, preferably in Computer Science, Management
Information, or Electrical Engineering. Strong practical experience may substitute for lack of some academic credentials

Other (as needed)

- Demonstrates ability to work under pressure, in a demand driven environment;
Initiative, resourcefulness, flexibility in dealing with issues. Ability to prioritize workload and balance conflicting demands
- Determined team-work orientation as well as a balanced responsiveness to client needs and requirements; strong practical experience combined with
leading roles in traditional disciplines mentioned above

Time Line: Requirement is to have the resource as soon as possible


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