Configuring and deploying in production disk storage and SAN switch devices.
Provisioning of disk storage resources (including zoning of SAN switches)
like disk space, volumes, switch ports and others through Systems Changes in accordance with documented SOPs (Standard Operational Procedures).
Installation and maintenance of Disk Storage related software like EMC SRDF,Timefinder, LUN masking, Symmetrix CLI (including Symconfigure), and ECC.
Provide continuous monitoring, troubleshooting, and first level maintenance of the various systems and associated peripherals. This also includes adequate
follow up on Problem Resolution tracking using the Remedy tool.
Participate in the On Call weekly shift supporting off hours and weekend activity.
Pro-actively review and monitor service indicators in order to insure adherence to agreed upon service levels.
Interact with software and hardware maintenance providers in enforcing adequate levels of support to the installed inventory.
Provide support to other technical staff in performing disk space management,baseline security administration, testing of system features and disk storage administration activities.
Produce and maintain appropriate documentation and charts describing hardware setups, diagrams, operational procedures and overall inventory.
Produce weekly reports of activities and operational status.
Engage in capacity planning and monitoring usage reports. Recommend alternatives to infrastructure reconfiguration including replacement or addition of capacity.
Monitor and review use of systems for violations of Bank access control policies.
Report and respond to critical security events and take corrective measures per defined security incident management processes.
Follow and comply with WDBKs IMS and ISMS policies, processes and procedures (ISO20000 and ISO24001).
Participate in audits, as needed, producing necessary documentation, reports and explanations. Implement corrective and preventive action plans approved by unit managers.
Relevant experience with disk storage and SAN operating environment consisting of EMC technologies (DMX, Clarion, Centera and Symmetrix) and Brocade technologies (2800, 3800, 3900 and Director level).
Intimacy with UNIX, Windows and Linux hardware and software configurations;
strong connectivity experience with multipathing to storage concepts and technologies.
Relevant experience supporting Highly Available configurations based on Veritas and IBM clustering technologies.
Relevant experience in environments supporting Databases (Oracle and Sybase), including intimacy with DB concepts and operations.
At least 4 years of experience managing mission critical disk storage systems with proven involvement in operations requiring for stringent uptime service levels.
Team player with strong technical and user support skills.
Excellent oral and written communication skills.
Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff).
Certifications on EMC or Brocade technologies as well as any OS or related utilities.