SSC Advisory Senior Manager - Presales/transition/transformation - F&a/hro/procurement/scm - BPO

Maven Workforce Pvt Ltd
  • Bangalore, Delhi, Mumbai
  • Confidential
  • 13-20 years
  • 24 Aug 2015

  • Operations

  • Management Consulting, BPO/ ITES/ Call Centers
Job Description

As a SSC Advisory Senior Manager you will be responsible for :

- Lead development of proposals, RFIs, and client presentations for shared services

- Lead business diagnostics and planning activities, including scoping for shared services

- Partner effectively with Sales & Client Account Leadership teams to source and selling new opportunities

- Lead documentation of As-Is Process in shared service scope areas, As-Is assessment and gap analysis

- Lead designing of To-Be processes and roles leveraging leading practices for multi-function shared services

- Lead designing of reporting requirements for operational reports, service level requirements and process KPIs

- Play the role of team leader in various Operations Transformation Services engagements

- Nature of engagements would consist of SSC Feasibility Studies, SSC Design, SSC Transition, etc.

- Remain current on developments in the economy - specifically in areas of finance

- Demonstrate technical capabilities and professional knowledge

- Possess good understanding of business processes in a corporate environment

- Regular interaction with senior client personnel for delivering engagements

- Work in a dynamic business environment and willing to adapt to different industries on a continuous basis

- Drive stringent quality of engagement delivery through thorough and meticulous planning and execution of the tasks assigned

- Lead teams of managers and consultants to ensure that deliverables are met with quality and in a timely fashion

- Plan out work for oneself and reporting team members where relevant

- Monitor engagement progress against the engagement plan

- Prepare the required deliverables in the format agreed with Client and Accenture Leadership

- Assisting in managing Process Transition, Knowledge Transfers & Process Re-engineering

- Assisting with shared services operating model design and implementation including governance and service management

- Assisting in conducting business case analysis for a shared services programs

- Preparing the client for deployment

- Develop real world solutions to resolve client business needs

- Develop new methodologies and assets to support Transformation projects

- 40-80% global travel is required.

Experience :

- 12-15 years of work experience preferably candidates from BPO, Consulting firms or Companies involved in setting up of Captive Shared Services

- Led at least 1 project in one or more phases ( Assessment, Planning, Design, Development, Operational Support) of Implementation of Finance and Accounting Shared Service Centers or BPO in one of the core finance processes

- Functional experience in SSC across all or any of the phases i.e. Feasibility Studies, Build, Transition,

- Experience working with a Management Consulting firm is preferred.

- Experience with either one or more of the following ERP financials applications from a Business Analysis & Functional Design perspective is preferred: PeopleSoft, Oracle or SAP

- Excellent communication and interpersonal skills

Academic Qualifications :

- MBA or equivalent business / economics / accounting degree from a recognized institution.

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Maven Workforce Pvt Ltd