Sr. Team Leader - Voice Process

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 3-6 years
  • 214 Views
  • 09 Jun 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Excellent communication skills in English, Hindi & Kannada/Telugu
Exposure to Operations management in a Telecom BPO/ outbound sales process
High degree of integrity
Hands on knowledge in attrition, AHT calculations and knowledge of reporting would be an added advantage
Willing to work in rotational shifts
Willing to work under high pressure situation & excellent in delivering client KPIs.
Excellent team management skills & a team player

Desired Profile:

1. Candidates with Good Communication skills in English + Hindi and any 1 of the Regional language is mandatory
2. Preferably candidates from Domestic Outbound Sales Process
3. Should be strong in domain knowledge, analytics & metrics
4. Willing to work on shifts
5. Preferably candidates with at-least 2 years of experience as team leader in paper
6. Preferably immediate joiners


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About Organisation

Hinduja Global Solutions Inc.