Sr. Process Re-Engineer - MM

2COMS Consulting Pvt. Ltd.
  • Kolkata
  • Confidential
  • 4-9 years
  • 12 Oct 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Job Description:

Capability to apply Process Engineering to identify specific opportunities in Service Supply Chain Optimization for Key Accounts, representing $750K of annualized Economic Value with high probability of successful action
Capability to apply Process Engineering to identify specific opportunities representing $100K of annual run-rate revenue for OnProcess from well-defined, focused opportunities
Leadership in defining / identifying one Project per Quarter that can be executed by OnProcess Lean Six Sigma, Process Engineering and Process Innovation Teams
Demonstrated capability in defining, capturing, assessing, enhancing relevant data to address the defined Client Problem
Demonstrated competency / expertise as an SME for rolling out 1 new OnProcess Declared Competencies and Methodologies annually in OnProcess Process Engineering
Demonstrated superior performance in collaborating with Managers in Client organizations to solve their business problems
Leadership in defining, planning, and launching innovative Process Engineering-based solutions for internal and external clients


The skills, experience and expertise needed to fulfill the requirements of this position include the following:
Demonstrated success in applying Process Engineering and Lean Six Sigma to solve Client Problems
Superior written and verbal communication skills in presenting findings to Clients
Two to three years successful experience in solving Client problems through the application of Process Engineering, process innovation and Lean Six Sigma
Proven leadership in creating and implementing new services, based on process engineering
Lean Six Sigma Black Belt or Green Belt
The ability or interest in applying SQL in implementing Analytics models and scoring would be a plus
Undergraduate degree, or equivalent, in either statistics, operations research, market research or business management
Demonstrated successful track record in the application of software and methodology in one of the following: Predictive Analytics, Causal-Effect Analytics, Voice of the Customer, Operations Research, or Optimization
Goal-oriented, team-player
Strong collaboration and negotiation skills
Strong creative business thinking skills and logic
Creativity, business and analytical abilities
Travel 20% of the time

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About Organisation

2COMS Consulting Pvt. Ltd.