* Training need identification for the entire telesales team
* Organize/conduct regular training programs to skill the telesales team
* Class room training programs on people/skill development of Tele Sales Force
* Calibrate tele sales scripts on the basis of business need and priorities.
* Managing Call quality by constant scrutiny of calls made by the team.
* Need based interventions to enhance tele productivity.
* Liaison with Content Development team and external vendor for need based effective training programs
New initiatives on -
* Skill development
* Process enhancement
* Business development