Sr. Manager Retail for Chain of Schools

Grandeur Recruitment Consultants
  • Bangalore, Mumbai
  • 10-17 lakh
  • 7-14 years
  • 07 Sep 2015

  • Marketing

  • Retail
Job Description

Primary Purpose: Plan, direct, coordinate the activities of retail outlets across Bengaluru and Mumbai. Responsible for customer service, purchasing, budgeting, accounting, and team management.

Retail outlet Management & Customer Servicing (60%):

* Direct and supervise activities like sales, inventory-taking, reconciling cash receipts etc.

* Maintain inventory stock for cyclic re-order.

* Examine the stock to ensure its correct pricing and display.

* Examine the stock purchased to assess the condition of each product.

* Reach out to the Procurement team in-case a product condition is found below the desired standard and have it rectified.

* Keep records of purchases, sales, and requisitions.

* Ensure absolute accuracy of the records with respect to stock and monetary spread.

* Ensure the retail outlet is well presented i.e. clean and organized shelves with appropriate displays of the merchandise.

* Plan budgets, authorise payments and merchandise returns.

* Estimate customer demands and suggest changes in planning and execution activities to meet customer requirement.

* Provide customer service by greeting and assisting customers, and responding to customer inquiries.

* Be a point of escalation for customer complaints and ensure prompt resolution.

* Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

* Ensure product home delivery of the purchased goods to the customer.

Other Administrative Responsibilities (40%)

* Plan and coordinate sales promotions activities and prepare merchandise displays and advertising copy.

* Make suggestion to the Head of the department on pricing policies for merchandise, according to profitability requirements.

* Be aware of the past trends of procurement and records and consistently upgrade ones understanding

* Liaison with the Procurement team on managing stock sufficiency at all points.

* Prepare reports of inventory and budgets for the Head of the Department.

* Confer with Head of the Department in developing methods and procedures to increase sales, expand markets, and promote business.

* Be aware of the latest market trends and competitors.

* Be aware and enforce safety guidelines and security rules.

* Maintain documentation or reports on security-related incidents or investigations.

* Conduct timely audits across retail stores and report the same periodically to the Head of the Department.

* Hire, train, evaluate and maintain a strong sales representative team for the retail outlets.

* Define responsibility to team members on their duty/work specifics.

Work Relations:

* Reporting to the Head of the Department for all administrative issues.

* Interfacing Centre/ CO Administration staff.

* Liaison with the Procurement Department.

* Interface with customers from product sales perspective


* Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing

Experience: (8-12yrs) with prior work experience in the Retail space. Experince in handling retails outlets at multiple locations. Exposure to Education Industry shall be preferred.

Skills and Personality Attributes:

* Strong Customer Servicing Skills

* Ability to manage multiple tasks/processes.

* Agile in liaisoning with internal stakeholders and external customers simultaneously.

* People Management Skills

* Ability to prioritise workload; work effectively under pressure and stringent deadlines.

* Time management skills and strong attention to detail.

* Flexibility - lexible, resilient and zest to work in ambiguous work environment.

* Critical Thinking --- Using logic and reasoning to identify the strengths and weaknesses ans suggest alternative solutions.



Grandeur Recruitment Consultants


Competencies/Skill sets for this job

Sr. Manager Retail Retail Industry Retail Operations

Job Posted By