Sr. Manager - Operations( Airline) Mumbai

Dreamz IMC
  • Mumbai
  • 12-16 lakh
  • 7-14 years
  • 30 Jul 2015

  • Operations

  • Travel/ Tourism, BPO/ ITES/ Call Centers
Job Description

Our Client, one of a leading BPO is seeking a detail-oriented and strategic-thinking person to join as Sr. Manager -- Operations.

Responsibilities --

* Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
* Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
* Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
* Promote an open-door policy: Remain available to the team and encourage a collaborative environment.
* Drive Sutherland forward: Oversee, document, and report on project financials.
Qualifications --

Experience Requirements: 7+ years of relevant experience in the travel, BPO, or airlines industry
Other Requirements: Have a valid passport.

To succeed in this position, you must:

* Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
* Be attentive to details
* Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
* Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
* Be customer-oriented in managing communications and issues.

Competencies/Skill sets for this job

Airline Travel BPO Operations

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Dreamz IMC