Sr. Manager - L&D

EMSOL Employment Solutions
  • Mumbai
  • Confidential
  • 8-13 years
  • 155 Views
  • 25 Aug 2015
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  • Training/ Learning & Development

  • BPO/ ITES/ Call Centers
Job Description

Responsible for L&D operations for all programs & clients
Responsible for hiring, Coaching & Developing the team in their core competencies
Responsible for in-class / nesting supervision & coaching for all training staff
Responsible for the throughput & New Hire Attrition Coaching, Development & Performance Management of the team Responsible for consistency & compliance to all mandated tools, formats & reporting guidelines
Responsible for managing the internal KPIs


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EMSOL Employment Solutions