Sr. Manager / AVP Transitions Openings

Classmate Consultants
  • Chennai, Mumbai
  • 15-25 lakh
  • 10-15 years
  • 591 Views
  • 29 Jan 2015
dfdf

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

OVERALL PURPOSE OF JOB

Create capabilities in Client Service Management / Account Management
Free up SDLs for focus on service delivery and people /team management
Create capability for managing service and contract, managing client relations in India


Responsibilities/Authorities

1. Exhibit strong Leadership qualities and skills

2. Lead & Manage Programs/Projects

Pre-sales: Showcase Capabilities to prospective clients
Respond to RFIs & RFPs
Architect Solutions
Conduct Due Diligence
Implement Transition Projects
Stabilize of Operations post-go-live
Lead Global Work streams
Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology
Service Transition Estimations

3. Operational Excellence

Lead Coach
Lead Assessor


4. People Management & Career Counselling

PROCESSES

Service Performance analysis and reporting
Client management
Contract management
Interaction with client and client teams
Participation in governance / JRB


Job Posted By

About Organisation

Classmate Consultants