Responsible for Vendor Management.
Drives day to day operations and work plan allocation/management.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects.
MS SQL Admin, Database High Availability, Database Admin, Database Performance Tuning, Infra Performance and Optimization