- Service now - ticketing tools - Candidates should have experience working on Designing and Implementing Service Now tool
- Exposure & experience to migration
- ITIL Expert Certified
Expertise on IT service management and the ITIL business process
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
Should have done atleast One full cycle of Service Now Implementation.
Expertise in Project Management processes and tools.
A high caliber, multidimensional Service Now Solutions Architect to help us grow our Service Now practice area. Our innovative process and service-focused solution model offers a perfect complement to progressive on-demand IT Service Management solutions like Service Now. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise across the breadth of the Service Now platform Job Requirements
Expertise leading at least three full lifecycle Service Now implementations
Experience with Service Now
Experience developing and implementing ITSM/ITIL processes and solutions
Professional services/consulting experience
Experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendors tool products
Excellent interpersonal skills combined with practice establishing and maintaining credibility as a Service Now expert
ITIL v3/2011 Foundation Certified.
Service Now / Web Development experience a significant plus
Service Now Certifications
ITIL v3 Expert
Prior experience building and managing a professional services/consulting practice