Software Engineer - Production Support

Altisource Portfolio Solutions
  • Bangalore
  • Confidential
  • 2-4 years
  • 120 Views
  • 18 Jun 2015
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  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Qualifications

Bachelor degree in Engineering from reputed colleges
Requires 2-4 years commercial web application support experience with Java technologies
Thorough knowledge in RDBMS concepts and working experience with one or more RDBMS technologies
Extensive experience in Unix environment
Experience in application monitoring and performance monitoring using standard tools. Experience with tools such as AppDynamics, Splunk etc., is a plus
Hands-on experience with Application Servers and Web Servers. Experience with Apache, Tomcat, JBoss etc., is a plus
Working knowledge of the residential mortgage industry would be an added advantage
Work and resolve reported product and production issues

Operations

Effectively communicate status, metrics and issues on a regular basis
Act as mentor and role model for support engineers; provide direction to others, review solutions and articles
Actively participate in knowledge sharing and knowledge base creation
Develop technical knowledge base of repeated and complex issues
Understand business issues and technical problems, and come up with smart, solutions for the same
Should be able to complete assigned tasks in a timely & efficient manner

Effective Communication

Manage customer escalations and recognize when to solicit additional help
Participate in highest-level technical discussions with product teams to resolve product issues and represent customer segments. Focus is on future need
Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the manager
Utilize effective verbal/written skills to communicate with customers and peers
Make effective technical presentations

Product Improvement

Participate in product releases through release document review, deployment, setting up and configuring environments
Participate in architecting and deployment of new features in the product
Continuously contribute to product enhancement both from business and technical perspectives


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Altisource Portfolio Solutions