Roles & Responsibilities:
Providing support to resolve issues raised with JIRA Infrastructure and issues raised by Client, R&D Teams, Consultants and Product Team (in short any JIRA User)
a. This could be as simple as that user is not able to access JIRA System forgot password, User Creation Request, Failed to attach a file to JIRA ticket etc.
b. This is achieved via monitoring JIRA Support mail inbox.
Maintaining current JIRA Infrastructure, JIRA Plug-In CODE, Workflow and fixing the BUG(s) and/or issues.
Help migrating the JIRA to new version of JIRA
Developing new Workflow as required by business needs and deploying the same in production environment
Working with all to test the changes in Pre-Production environment before rolling out in Production environment
Researching on Atlassian eco-system (including Atlassian Service Desk) to adopt new plug-ins, improve infrastructure and performance, improve solution
Researching on JIRA Integration with Automated Lifecycle Tools LIKE IBM Rational, HP ALM, Rally, Kovair, SVN, Perforce etc. Minimum Level of Education:
BE/B.Tech/MCA/M. Tech or Post-graduation in IT or computer science preferred.