To be able to understand and articulate problems faced by the customer to other teams and management clearly
Must be able to analyze business issues and technical problems independently with minimum supervision, and come up with solutions or workarounds.
Strong problem solving skills across web, Java and PROGRESS technology
Good negotiating skills with customer(s) and ability to work under pressure from executives
Contribute as strong hands-on technical member in product support activities
Coordination and working with various internal support teams and infrastructure teams
Ability to work in a global work environment and learn new/associated technologies quickly.
Customer interaction experience and proven ability in handling crisis situations
Requires 5+ years of product / application technical support experience
A graduate degree required. Bachelor degree in Engineering/Computer Science preferable
Working knowledge of IIS, Linux/Solaris environment
Working knowledge of Application/Web Servers
Good understanding of web, Java and PROGRESS technologies with high proficiency in any one
Good understanding of Database technologies specifically SQLServer, Oracle, Sybase, PROGRESS with high level of proficiency in any one
Excellent coordination and corroboration skills. Good in oral & written communication
Exposure to ITIL framework required. ITIL certification preferable