Service Now Specialist

Kelly Services
  • Pune
  • 10-15 lakh
  • 4-9 years
  • 71 Views
  • 20 Mar 2015
dfdf

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Role purpose:

To support a large scale Service Now implementation initiative and to support steady state Service Now operation once rolled out from time to time developments and enhancements perspective.

Provide technical development support working with the implementation partner. Manage key stakeholders (business users, application service managers, suppliers)

Responsibilities:

Develop and customize Service Now from collecting requirements, supporting implementation plans, to coding and execution of those plans.

Administer Scrum/SDLC module in Service Now explicitly for the development of Service Now.

Assist in the definition of business requirements, scope, estimate work effort and determine duration of configuration activities

Transform functional requirements into detailed technical designs that represent actionable development tasks

Develop test cases for functional and regression testing.

Perform integrations and process automation using Service Now Orchestration.

Create and maintain API and data integration processes between Service Now and other services.

Generate operational reports and KPI analysis as needed

Recognize and report issues before they adversely impact the project schedule.

Create process documentation for team and provides internal training to Service Now admins and developers.

Create and maintain user system procedures with user training wherever required.

Willingness to work outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects.

Qualifications

Bachelors degree in Computer Science or related field

4 - 5 years work experience as Service Now developer

Demonstrated project work of advanced Service Now development using Orchestration and Discovery

Proficient in JavaScript, Jelly, and HTML/CSS, AJAX, JavaScript, CSS, XML, HTML, XHTML

Experience with relational databases such as MySQL, Oracle

Service Now Scripting training completed

Experience writing or debugging OO code (Java preferred, other relevant technologies ok)

Understanding of CMDB configuration

Experience with web services via APIs

Experience with Single Sign-on implementations

Working knowledge of Active Directory, LDAP

ITIL certification

Passion for learning and rapid iteration

Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions

Comfortable working in a fast-paced, results-oriented environment

Bachelors degree in Computer Science or related field

4 - 5 years work experience as Service Now developer

Demonstrated project work of advanced Service Now development using Orchestration and Discovery

Proficient in JavaScript, Jelly, and HTML/CSS, AJAX, JavaScript, CSS, XML, HTML, XHTML

Experience with relational databases such as MySQL, Oracle

Service Now Scripting training completed

Experience writing or debugging OO code (Java preferred, other relevant technologies ok)

Understanding of CMDB configuration

Experience with web services via APIs

Experience with Single Sign-on implementations

Working knowledge of Active Directory, LDAP

ITIL certification

Passion for learning and rapid iteration

Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions


Competencies/Skill sets for this job

Javascript Html Xhtml Ajax Java Scripting Debugging Itil Certification

Job Posted By

About Organisation

Kelly Services