Strong understanding of Cisco
IP telephony and related technologies
Hands on experience on Cisco Call Manger -- Version 4.0 , & 7.0.1 or greater
Hands on experience on the Cisco unity voice mail system -- version 7.0.1 or greater.
Hands on experience on Cisco meeting place -- version 7.0 or greater.
Should be able to coordinate with the third party vendor
Should have knowledge on CSS, Route points, CTI , extension mobility, Pickup groups
Should have basic knowledge on T1,E1, Codec G711,G229, Co lines.
Willing to work in 24/5 shift pattern on rotation basis
Understanding of any ticket driven process ( Incident & Change management process )
Excellent Analytical & Virtual troubleshooting skills
Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging
Flexible to provide support during Out of office hours & weekends.
Experience: 3 to 5 Years