Cisco-IP Telephony: IP Contact Center (IPCC)

Placement Zone
  • Bangalore
  • 10-20 lakh
  • 4-5 years
  • 25 Jun 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Strong understanding of Cisco

IP telephony and related technologies

Hands on experience on Cisco Call Manger -- Version 4.0 , & 7.0.1 or greater

Hands on experience on the Cisco unity voice mail system -- version 7.0.1 or greater.

Hands on experience on Cisco meeting place -- version 7.0 or greater.

Should be able to coordinate with the third party vendor

Should have knowledge on CSS, Route points, CTI , extension mobility, Pickup groups

Should have basic knowledge on T1,E1, Codec G711,G229, Co lines.

Willing to work in 24/5 shift pattern on rotation basis

Understanding of any ticket driven process ( Incident & Change management process )

Excellent Analytical & Virtual troubleshooting skills

Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging

Flexible to provide support during Out of office hours & weekends.

Experience: 3 to 5 Years

Competencies/Skill sets for this job

Telephony Ipcc Vendors Debugging

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