Ability to maintain excellent customer service, internal and external
Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
Provides specialized technical problem solving and problem resolution skills.
Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
Provides first- or second-level problem determination/isolation and recovery support for IBM I systems.
Ability to perform IBM i Operating Systems and firmware Upgrades and loading, applying and verifying IBM i PTFs.
Ability to support Mimix HA Administration and Management.
Monitor enterprise-level Power systems to maintain performance levels within set constraints and react appropriately to situations.
Control job environment through adjustment of system resources and subsystems
Proficient in BRMS, Proficient in CL programming
Manage Security Audit/Review and recommend best practices.
Keep Service levels high using our ticketing system.
Identify effects of new product offerings on infrastructure and propose design ideas
Utilize performance management tools for IBM i and project future trending in order to recommend proper upgrade specifications
Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. Assists in planning by communicating with project / product teams, clients and vendors
Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. Requirements
4 or more years of experience administering enterprise-level IBM i Power systems
Ability to handle multiple projects and prioritize tasks.
Ability to work under minimal supervision.
Ability to react quickly and appropriately to high pressure/high impact situations and determine the best solution
Ability to learn new technologies quickly Ability to take the lead, as appropriate Ability to provide system support 24x7, as needed
Ability to build out new LPARs
Ability to support multiple HMCs
Excellent customer Service skills and effective learning skills
Experience - 4 yrs