8-12 years of experience in ITSM Based ticketing tool like ServiceNow, Remedy, etc.
5+ years of Service Now Admin/Development/Technical lead experience
Strong Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3
Strong scripting experience with Java script, Glide script, Jelly script, Ajax script and UI Macros
Understanding and experience with agile software development methodologies (e.g. Scrum)
Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
Experience in translating business requirements into technical requirements and implementing new functionality
Experience in Designing, configuring and customizing new applications and modules in ServiceNow
Experience in troubleshooting patch/release management issues
Strong Experience with ServiceNow MID Server configurations and discovery scheduling
Strong Experience in SAM (Service Asset Management) and CMDB configurations.
Experience with LDAP, Active Directory structure and third party software integrations
Experience in Enabling plug-ins, REST API integrations, SOAP messaging and web service integrations
Willingness to learn new ServiceNow applications and functionality
Basic understanding of ITIL v3 methodologies
ITIL V3 Foundation, ServiceNow Administrator Certification, ServiceNow related Certifications are plus