Datastage 8.X, unix shell scripts
Member of the production support team on a specific geographic location
Collaborates with Development Team in providing technical support to the users
Works with other Production Support Engineers to resolve roadblocks
Works with Prod Support Supervisor to ensure goals and objectives are met
Reports critical issues to management effectively, timely, and with clarity
Hands-on support , troubleshooting and bug fixing as needed
Responsible for documentation and maintaining knowledge artifacts.
Works in on-call support rotation among with peers.