To support a large scale Service Now implementation initiative and to support steady state Service Now operation once rolled out from time to time developments and enhancements perspective.
Provide technical development support working with the implementation partner. Manage key stakeholders (business users, application service managers, suppliers)
Develop and customize Service Now from collecting requirements, supporting implementation plans, to coding and execution of those plans.
Administer Scrum/SDLC module in Service Now explicitly for the development of Service Now.
Assist in the definition of business requirements, scope, estimate work effort and determine duration of configuration activities
Transform functional requirements into detailed technical designs that represent actionable development tasks
Develop test cases for functional and regression testing.
Perform integrations and process automation using Service Now Orchestration.
Create and maintain API and data integration processes between Service Now and other services.
Generate operational reports and KPI analysis as needed
Recognize and report issues before they adversely impact the project schedule.
Create process documentation for team and provides internal training to Service Now admins and developers.
Create and maintain user system procedures with user training wherever required.
Willingness to work outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects.
Bachelors degree in Computer Science or related field
4 - 5 years work experience as Service Now developer
Demonstrated project work of advanced Service Now development using Orchestration and Discovery
Experience with relational databases such as MySQL, Oracle
Service Now Scripting training completed
Experience writing or debugging OO code (Java preferred, other relevant technologies ok)
Understanding of CMDB configuration
Experience with web services via APIs
Experience with Single Sign-on implementations
Working knowledge of Active Directory, LDAP
Passion for learning and rapid iteration
Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Comfortable working in a fast-paced, results-oriented environment