L3/L4 level experience in Windows Operating systems support
Experience in Terminal servers (Admin mode), Windows Clustering. knowledge of Windows Operating System Architecture and Windows Internals.
Experience on high availability servers Windows Internals Certification Desirable.
Knowledge on Storage, Networking, Firewall and backup Applications/device
Performance and/or network trace analysis for Servers
Working knowledge in Scripting and Automation
Problem solving Capability in IBM,HP and Dell Hardware.
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents
Handle L3/L4 technical escalations
Skill : DB2 - UDB - Linux, Unix and windows