Soft Skill Quality Analyst

Reset HR services
  • Chennai
  • 10-11 lakh
  • 2-4 years
  • 01 Jul 2015

  • Training/ Learning & Development

  • BPO/ ITES/ Call Centers
Job Description

  • To coach assigned TSEs on observed areas for improvement
  • Coaching the TSEs according to the observations made while monitoring calls.
  • Doing training need analysis & preparing training modules on the basis of the needs.
  • Conducting skill specific training sessions to improve the performance of the TSEs

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Reset HR services