Social Media Specialist

  • Bangalore, Mumbai, Gurgaon
  • 10-11 lakh
  • 1-3 years
  • 29 Sep 2016

  • Marketing

  • Internet/ ECommerce
Job Description

1. Daily monitor brand across our web presence, including social media mentions and web mentions, in order to identify and respond to discussions about our company, and industry, both from existing leads and customers; escalate customer service .
2. Work closely with customer support, and corporate communications to define the right approach to community management, as well as the escalation process for crisis management.
3. Responding to customer who have excalted issue on the social sites

Competencies/Skill sets for this job

Social Media Customer Web Leads Customer Service

Job Posted By

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