Shift Manager (Job Code : J34644)

Sampoorna Computer People
  • Bangalore
  • 10-15 lakh
  • 8-10 years
  • 11 Mar 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

We have an excellent opportunity with our client for Shift Manager

Responsibilities and accountability include, but not limited to:
* The Shift Manager will lead a team of 3 to 5 support engineers in a given shift with primary function of providing maximum uptime for business critical applications and Enterprise Systems in SaaS environment.
* Experienced in technologies / applications such as LINUX, SOLARIS, Oracle, JBOSS, APACHE, Load Balancers, Certificates, DNS, Proxy, networking concepts, Scripting etc.,
* Accountable for managing varied day-to-day support tasks via ITSM methodologies (business service requests, Change management, production incident investigations, RCA, incident fixes & implementations, daily health-checks, incident and change management liaison, respond to infrastructure related issues, queries, reporting etc).
* Work closely with the support manager to ensure high quality and predictability of deliverables
Soft Skills:
* Possess excellent written and verbal communication skills
* Handle conflict situations and make quick decision, drive for win
* A right character and attitude to drive the team towards delivering shift wise goals
* Manage and drive stakeholders to the quick resolution of incidents
* A believer in Team work who drives effectiveness and efficiency
* Creates and advocates right values and ethics in work environment
Technical skills:
* At least 7 years of production infrastructure support experience in a environment with leading support teams in multifaceted technologies and business domains
* At least 2 years of experience in managing production application support
* Working knowledge on Oracle and SQL concepts
* Hands-on experience on any of the application servers such as JBOSS, Weblogic, Apache, Websphere etc.,
* Mandatory ITIL Foundation, good to have a Intermediate certificate
* Application troubleshooting and analysis
Compensation:Best in Industry

Competencies/Skill sets for this job

Support Linux Apache Jboss Stakeholders Compensation Websphere

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About Organisation

Sampoorna Computer People