Servicenow Architect

Clarity Consulting
  • Hyderabad
  • Confidential
  • 5-9 years
  • 153 Views
  • 26 Aug 2015
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  • Software Architecting

  • IT/ Technology - Software/ Services
Job Description

Role Summary/Purpose :

The ServiceNow Systems Architect will provide successful architecture, design and
implementation of ServiceNows solutions. This role will work with the IT Service Management leadership, IT
service owners, process owners and various service delivery groups to develop technical solutions that satisfy
the business needs of the Technology organization and other departments seeking to use ServiceNow
internally

Essential Responsibilities:

The ServiceNow Systems Architect will be responsible for designing and configuring architectural
soluions in the ServiceNow ITSM tool and will be a key member of the overall implementation program
team.
The position requires a strategic thought leader that will implement high-quality solutions based on
industry best-practices.

Qualifications/Requirements

5 to 10 years of experience configuring and enhancing all aspects of ServiceNow (Workflow, UI, client
scripts, business rules, etc. utilizing out of the box functionality as much as possible and only
customizing when necessary
Establish standards and IT Hygine within ServiceNow i.e. maintenance routines, development
standards, code reviews
Experience with Web Technologies (XML, HTML, Web Services, etc.) Hands in experioence in JavaScript
Experience of technical components such as LDAP, SSO, VPN, SSL, HP Openview, Forum Centruy, HP
Universal Discovery or other Discovery, Normalization and Reconciliation tools
Participate in all technical aspects of the ServiceNow program and solution delivery utilizing SCRUM
(agile)
Demonstrated ability to influence including providing options with pros, cons and risks around all key
technical decisions during the program delivery process
Proven track record in architecting ServiceNow solutions and designing web-based solutions.
Experience in cloud applications and security assocaited with cloud computing ( SaaS/PaaS
environment)
Skill in improving Performance and Configuration utilizing ServiceNow best practices
Design and architect automation workflows using ServiceNow Orchestrator
Identify system deficiencies and recommends solutions continual service improvements
Ensure latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
Collaborate effectively with other SeviceNow administrators to develop global solutions

Desired Characteristics

Experience working with geographically distributed teams
ServiceNow Certified Implementation Specialist required
ITIL V3 Foumdations certification required
Previous experience in deploying IT Service Management tools
Strong analytical and problem solving skills
Excellent communication, interpersonal and collaboration skills
Ability to mentor others about proper ServiceNow administration processes and value


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Clarity Consulting