Service Delivery Manager - Global Telecom Network Operation Center

Mastermind Network
  • Bangalore
  • Confidential
  • 12-20 years
  • 23 Apr 2015

  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Responsible for overall service delivery management of Project being delivered from GNOC to achieve the agreed contract SLA's. Analyze all aspects of performance & constantly seek to derive new insights into the customer experience & Delivery.
Experience of working with / leveraging / managing globally distributed service delivery teams (onshore / near-shore / offshore) is mandatory.
Experience of large & complex service management contracts.
Good understanding of Service management principles & metrics.

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Mastermind Network