Service Delivery Manager - Order To Cash Process Control

Talent Leads Consultants
  • Bangalore
  • 10-15 lakh
  • 7-10 years
  • 25 Aug 2015

  • Finance/ Accounts

  • FMCG/ Foods/ Beverages
Job Description

Accountabilities and responsibilities :

- Monitoring and reporting of O2C controls defined in control framework - configuration controls and control health indicators

- Global UL lead for O2C process controls and key point of contact for global O2C process and country O2C teams on controls

- Act as service delivery manager for countries assigned for all the processes - O2C, P2P, R2R & M2D

- Run governance with countries and clusters and other forums on controls as per the operating model

- Delivery of metrics - on-time remediation, on-time accurate reporting and other key metrics for CSC

- Senior stakeholder engagement - making presentations, managing expectations and deliverables

- Manage and align service provider to CSC agenda and ensure optimum output

- Identify and implement continuous improvement actions in the area of O2C both on process and policy side

- Identify and drive projects with cross functional teams - CET, Business Operations, O2C Operations Team & CD Finance etc

- Explore analytics opportunity to further expand CSC scope of services

- Coordinating external assurance activities relating to O2C process controls assessment including Corporate Audit, External Audit and SOX assessment

- Managing additional responsibilities assigned as SPOC for CSC - ICM, Learning & Development etc.

Key responsibilities comprise :

- O2C process understanding - (e.g. master data, sales orders, delivery, refusals/ returns, invoicing, rebates, debit/ credit notes, receipts, accounts receivables and credit management)

- Analytical skills - Ability to gather, analyse and evaluate facts and to prepare and present concise oral and written commentaries

- Organisation Effectiveness - Inter personal skills to engage and effectively work with a wide variety of stakeholders from diverse backgrounds

- Project Management - Planning and coordination abilities

- Leadership - Lead immediate and extended teams (3P service provider) and capable of setting and executing agenda independently

- Communication skills - Fluent in written and spoken English

- Change Management

Relevant Experience :

- Masters degree in Accounting or Finance preferred - CA/CPA/MBA Finance or similar qualification

- Strong operational experience in a customer development finance and accounting role

- 8+ years working experience from the manufacturing sector eg : consumer goods/durables/pharma/automobiles

- Exposure to working on SAP - hands on working experience is preferred

Competencies/Skill sets for this job

Accounting Project Management Record To Report

Job Posted By

About Organisation

Talent Leads Consultants