Dm/mgr. - Service Assurance

Talent Leads Consultants
  • Bangalore
  • 10-15 lakh
  • 5-10 years
  • 27 Apr 2015

  • Quality Control - Product/ Process

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

The lead is accountable for ope rationalizing the assurance frameworks for quality transactions / processes depending on role assigned. managing internal &external audit processes, C-sat processes, partner quality assurance governance processes.
Set-up and run process audits for processes identified .Is responsible for ensuring that the service delivery partner SA processes are in alignment with co. standards.check and balances are in place for service delivery processes.

Competencies/Skill sets for this job

Audit Audits Quality Service Assurance Governance Frameworks

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Talent Leads Consultants