Service Delivery Leader - RPO (energy)

PeopleStrong HR Services Pvt. Ltd.
  • Bangalore, Gurgaon
  • Confidential
  • 12-18 years
  • 07 Sep 2015

  • Quality Control - Product/ Process

  • KPO/ Analytics, BPO/ ITES/ Call Centers
Job Description

Meet revenue targets and take full responsibility for P&L for the vertical.
Create, review and enhance hiring strategy and model.
Managing multiple teams onsite and offshore and ensure all recruitment SLA's for the client are met.
Customer Relationship Management
Basic understanding of System capabilities and application platform, operations, and delivery
Intermediate knowledge of Client administrative environment and Processing flows, procedures.
Plan, Identify and Implement the process briefing sessions and relevant training programs for staff coaching and development, and their performance management.
Continuously Interlocking among regions (client stake holders, regional managers) and operation's stakeholders to seek process improvement
Excellent problem solving abilities
Proven background of managing extensive and complex customer engagements
Understanding of ATS
Experience of mapping and re-engineering recruitment processes

Competencies/Skill sets for this job

Service Delivery Process Improvement Quality Management RPO

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