Service Delivery Leader - RPO (energy)

PeopleStrong HR Services Pvt. Ltd.
  • Bangalore, Gurgaon
  • Confidential
  • 12-18 years
  • 01 Sep 2015

  • Operations

  • Power/ Energy, Oil/ Gas/ Petrochemicals / Refinery
Job Description

Meet revenue targets and take full responsibility for P&L for the vertical.
Create, review and enhance hiring strategy and model.
Managing multiple teams onsite and offshore and ensure all recruitment SLA's for the client are met.
Customer Relationship Management
Basic understanding of System capabilities and application platform, operations, and delivery
Intermediate knowledge of Client administrative environment and Processing flows, procedures.
Plan, Identify and Implement the process briefing sessions and relevant training programs for staff coaching and development, and their performance management.
Continuously Interlocking among regions (client stake holders, regional managers) and operation's stakeholders to seek process improvement
Excellent problem solving abilities
Proven background of managing extensive and complex customer engagements
Understanding of ATS
Experience of mapping and re-engineering recruitment processes
Minimum 12 years- experience in Human Resources domain of which 8 years should be in leading recruitment projects.
Experience in Service Delivery in the Engineering domain is a must with ability and experience of handling million dollar revenue projects a year.
Prior Experience of hiring for Energy & Utility or Automation & Control Solutions domain
Have handled minimum 1500 lateral hires in a year
Have managed large team (including managers)
Prior experience of managing senior level stakeholders (Business Vertical/ Unit leaders or CXOs)
Should understand revenue/productivity numbers
Able to think creatively, result oriented and drives consistent vertical performance.
Strong marketing and business acumen and good project management skills to grow recruitment business for various industries.
Ability to work under pressure and meet SLAs / deadlines.
Possesses strong interpersonal, communication and Team Management skills
Strong Operations and Project Management Skills.

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