Service Delivery Leader

  • Bangalore, Chennai
  • Confidential
  • 14-18 years
  • 02 Sep 2015

  • Quality Control - Product/ Process, Operations

  • Financial Services/ Capital Markets, BPO/ ITES/ Call Centers
Job Description

Role Description

The selected individual must meet the following criteria:

Conducting initial discovery of a problem in the business for end to end processes cutting across sites and functions/ departments. This will involve brainstorming, data analysis, interviewing key stakeholders, understanding the softer challenges and coming up with the final recommendations.
Post discovery project manage the recommendations from the discovery which may involve redesigning the process for efficiency, better customer experience or better controls
Relate/demonstrate improvement efforts to quantifiable financial business impact
Work in global team environment & connect with onsite businesses
Work across business & function to bring the best solution to the business and leverage best practices
Facilitate Lean Six Sigma sessions and workouts
Mentor projects led by business teams

Candidate Description

Ability to influence key stakeholders to drive change
Excellent track record of driving process improvement and transformational projects independently
Demonstrated ability to work cross-functionally and at all levels within the organization
High energy and motivation to achieve results and drive change
Excellent communication skills
Experience in managing global projects
Ability to synthesize complex information and prepare concise, compelling presentations
Exceptional record of driving change with high business impact using different process improvement or innovation methodologies like Lean / Six Sigma / TRIZ / Design Thinking etc


Any bachelors degree with mathematics/statistics combination
12-14 years of overall experience with 5-8 years of business related experience

Competencies/Skill sets for this job

Service Delivery Lean Six Sigma Data Analysis TRIZ Design Thinking Lean

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