Strong Interpersonal skills
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in 24x7 environment
Prior experience of
? Solution support for SD proposals
? Due Diligence Support
? Transition Support
? Steady Stare Stabilization support
? CSI & Transformation initiatives
Excellent Analytical, coordination and communication and technical skills are essential.
Prior experience in leading an IT Service Desk project with a team size of 100+ team members.
Familiarity of ITIL, ISO 20000 and six sigma implementation on IT Service Desk projects.
Excellent Quality of Delivery, People On boarding and Management, Mentoring and Leadership skills
Project Financial & Profitability Management