Service Delivery Leader - Transitions & Consulting (HRO Domain)

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 10-15 years
  • 12 Aug 2015

  • HR/ Human Resources, Consulting

  • KPO/ Analytics
Job Description

Job Role:

HR Transformation:

Functional and operational process ownership
Design the processes as per the client/process requirement for delivering excellence in HR Service Project. Complete AS IS Understanding, gap analysis, recommendations and designing new HR processes for the Client basis PeopleStrongs delivery model.
Design the Change Strategy which includes the creation of Change Plan, Stakeholder Analysis, Communication and Engagement Plan
Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.
Consult on need based projects.

Multiple Domain Expertise:

Understanding of complete HR processes including entire Recruitment process from Sourcing to offer, Employee Life cycle, Payrolling and compliance.
Understand System Capabilities, Processes and Application platforms across HR market.
Have knowledge of benefits when it comes to business, including products and services, operations, and delivery.

Project Management:

Prepare predictive dashboard for assessing project health.
Managing People, Process and Performance to ensuring that all process and procedures are
continually reviewed, improved and changes communicated for effective implementation.
Ensure appropriate documentation is in place for specific support requirements.

Project Excellence:

Deliver project within the defined timelines.
Maintain healthy score in Internal CSAT.
Risk assessment & mitigation
Multiple Stakeholder Management (External & Internal):
Manage & engage with stakeholders for smooth transitioning & delivery.
Consult client as & when required to build relation and to deliver efficient & effective projects.


Establishing Governance mechanism
Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.
Design SLAs/timelines to ensure activities completion/project delivery
Organize and chair weekly/monthly/quarterly service review meetings
Building & Team Management (Peoples Manager role)
Manage team at multiple geography
Cross-trained team across service lines
Control attrition

Desired Candidate Profile

Post Graduate in any field preferably from Tier 1 or 2 Campus
8 to 12 years of Experience
Preferred experience in HR consulting field.
Should have done special projects in HR transformation preferably using lean/six sigma methodology
Hands on Implementation experience on any existing ERP.
Proficient with MS Visio, MS Excel and Powerpoint.

Job Posted By