Working with cross-functional teams to determine content requirements for hardware and software releases
Writing and editing technical content from a range of inputs following industry best practices and internal standards to deliver online help, printable guides, FAQs, references, and more
Participating in initial implementation and rollout of XML-based CMS, including workflows & processes, content creation
Driving innovation and content quality with your stakeholders and customers
Contributing to standards, conventions and processes
Participating in online communities and leading best practices related to content management and knowledge management.
Engage with engineering teams for requirements gathering and design review
Build web-based project dashboard for reporting project health
Build web-based reporting product for reporting network traffic trends
Build tools to improve engineering productivity
Identify gaps and areas of improvement in the existing platform and propose/implement improvements.
Excellent communications and writing skills. Degree in English, Professional Writing or equivalent.
5 years of relevant experience in XML, DITA, DITA-OT publishing, Framemaker
Experience in Unix operation systems and administration
Proven ability to research, plan and deliver solutions taking into account industry best practices, as well as business and technical requirements
Exposure to marketing writing, business process documentation and web communications
Ability to manage several projects at a time
Ability to reconcile business requirements with system capabilities to achieve best possible user experience.
Experience delivering or supporting content using social media technologies
Network knowledge (TCP/IP Ethernet, network protocols, SNMP)
Experience in broadband, wireless or Internet Provider industries.
We thank all applicants, however, only those selected for an interview will be contacted.