Senior Manager- Business Excellence

  • Mumbai
  • Confidential
  • 10-18 years
  • 28 Sep 2015

  • Quality Control - Product/ Process

  • Financial Services/ Capital Markets, BPO/ ITES/ Call Centers
Job Description


The certified Lean Six Sigma Master Black Belt (LSS MBB) will serve as an advisor/consultant to provide customer driven oriented results and process improvement activities using LSS strategies. The LSS MBB will be responsible for analysis, facilitation, LSS trainings, mentoring, project reporting and providing recommendations for process improvements that will improve quality, reduce costs and establish appropriate process metrics and improve process controls:

Essential Requirements: - Work in coordination with the senior leadership on project identification, selection, and prioritization. - Train and coach project sponsors to drive project execution.
Train and coach LSS Black Belts and Green Belts through project execution leading up to certification. o Conduct classroom instruction for Black Belt and Green Belt courses as well as Executive/Project Sponsor Workshop, Project Identification and Selection Workshop. o Classroom instruction includes the use of elaborate simulations, PowerPoint presentations and associated materials (flipcharts/whiteboard). Instruction can also include the use of BPR, Minitab and quality tools.

Functional / technical skills - Strong Project Management / Change Management skills - Process analysis, documentation and enhancement using methodologies like LEAN, Six Sigma, BPR of at least a trained Master Black Belt level
- Resource planning
- Stakeholder and Communication Management
The ideal candidate will have experience in the following areas - Certified Black Belts/ Incumbents performing Master Black Belt Roles currently (mandatory) - Completed minimum two strategic level BB projects with measurable results.
- Conducted LSS BB trainings as a lead trainer. - Lean Expert - Working with offshore / remote teams
- Multi-cultural stakeholder engagement - Experience in large transformation / change management initiatives - Demonstrated track record of benefit delivery
-Exposure to Insurance broking / employee benefits businesses will be a plus. - Manage ISO 9001 audits and certifications

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