Sr. Manager Transactional Quality

Spectral Consultants
  • Greater Noida
  • Confidential
  • 9-18 years
  • 178 Views
  • 29 Jan 2016
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  • Quality Control - Product/ Process

  • KPO/ Analytics, BPO/ ITES/ Call Centers
Job Description

Job Responsibilities


Manager Transactional Quality across processes
Review and prepare monthly Reports, Root Cause Analysis
Ensure functioning of the Quality Assurance as per Process/Quality SOP.
Motivate team members and control attrition.
Lead GB/BB projects

Desired Profile
Experience of Transaction Quality is must
Knowledge of the Quality function, process and Tools.
Conflict resolution skills.
People management skills.
Green belt / black belt certified is mandatory.


Job Posted By

Ruchi c
Manager

About Organisation

Spectral Consultants