Senior Manager - End User Computing - Bfsi/ BPO/ IT/ Consulting

Saaki and Argus
  • Bangalore
  • Confidential
  • 13-18 years
  • 05 Oct 2015

  • Project/ Program Management IT

  • BPO/ ITES/ Call Centers, Banking - Retail
Job Description

- Define the strategy for end user support. Align the team (people, process, technology) with the strategy.

- Build strong relationships with business partners including senior level stakeholders.

- Monitor service level targets for incidents and service requests related to end user support.

- Provide support to users in case of issues and service requests, through the regional support teams.

- Engage with global infrastructure teams and drive projects in India

- Focus on continuous process and technology improvement, identify enhancements and drive actions for improvement

- Develop a team of highly engaged associates and help them build careers

- Maintain relationship with vendors to run the operations seamlessly

- Identify and implement best practices as practiced across the regions.

- Technically strong in all areas of end user computing as well as supporting technologies

- Experience in multimedia and video conferencing support.

- Experience in building high performance teams.

- Experience in driving change and encouraging innovation.

- Experience in product development, and/or project management.

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Saaki and Argus