Senior Manager - WFM

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 7-12 years
  • 623 Views
  • 12 Oct 2016
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

RESPONSIBILITIES:

Responsible to meet all internal & external client expectations.
Front end all WFM reviews / meetings / calls internal & external for the aligned business
Responsible to meet budget planning assumptions including SU, Revenue/FTE, Bench by process.
Responsible for resource up-skilling, backup planning & people management for the aligned resources
Should promote & lead process optimized projects for hard & soft savings
Hiring and training WFM personnel on WFM tools and standard WFM Practices
Administration of communication to and from Clients (internal & external) and other support departments
Responsible for maximizing efficiency and occupancy while meeting service objectives
Perform other duties and assignments as directed


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.