Responsible to meet all internal & external client expectations.
Front end all WFM reviews / meetings / calls internal & external for the aligned business
Responsible to meet budget planning assumptions including SU, Revenue/FTE, Bench by process.
Responsible for resource up-skilling, backup planning & people management for the aligned resources
Should promote & lead process optimized projects for hard & soft savings
Hiring and training WFM personnel on WFM tools and standard WFM Practices
Administration of communication to and from Clients (internal & external) and other support departments
Responsible for maximizing efficiency and occupancy while meeting service objectives
Perform other duties and assignments as directed