Senior Manager - Black Belt

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 12-13 lakh
  • 8-13 years
  • Views
  • 12 Oct 2016

  • Quality Control - Product/ Process, Operations

  • BPO/ ITES/ Call Centers
Job Description


Driving quality deployment across domains
Driving customer Impact Projects
Driving Six Sigma and Lean Deployment
Driving Continuous Improvement projects
Driving QNS for the aligned area
Driving SLA adherence / Customer CTQ
Ensuring all parameters are met and corrective and preventive actions are taken
Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
Adhere to compliance to Quality standards (ISO)
Driving inputs from VOC/ CSAT / NPS for improvements
Contribute and present in client reviews/meetings

Looking for candidate with min 7+ years of experience in Process Excellence

Black Belt Certification Mandatory

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2COMS Consulting Pvt. Ltd.