Senior Manager - Black Belt

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 12-13 lakh
  • 8-13 years
  • 208 Views
  • 12 Oct 2016
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  • Quality Control - Product/ Process, Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsibilities:

Driving quality deployment across domains
Driving customer Impact Projects
Driving Six Sigma and Lean Deployment
Driving Continuous Improvement projects
Driving QNS for the aligned area
Driving SLA adherence / Customer CTQ
Ensuring all parameters are met and corrective and preventive actions are taken
Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
Adhere to compliance to Quality standards (ISO)
Driving inputs from VOC/ CSAT / NPS for improvements
Contribute and present in client reviews/meetings

Looking for candidate with min 7+ years of experience in Process Excellence

Black Belt Certification Mandatory


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.