A key member of the ABS Operations team responsible for leading & motivating a team of 75 - 100 team members, reporting with accountability on all Service Delivery parameters
The responsibilities include developing & maintaining close relationship with the customers and frequently interacting with the Customer contact point to resolve service related issues & to identify opportunities for improvement.
The position will be required to forge strong relations with AXA BS customers and lead projects.
Enable Best Practice sharing across geographies leading to enhanced processes.Promote and facilitate sharing of ideas and work among internal teams and external partners and enhance resilience in the process through qualitative measures.
Lead and motivate the team to facilitate achievement of key performance indicators.
Troubleshoot bottlenecks/issues in the overall process across geographies and drive for resolution