This position is responsible for ensuring that the core general insurance application is designed, implemented, monitored and managed in a superior manner using the best practices to meet the current and future needs of the organisation. The application should deliver high performance in an efficient and effective manner. The responsibilities include liaison with the vendors and monitoring the performance of the vendors against established service level agreements. The key measures of success will be quality of project management, Vendor Technical team management, timeliness and quality of implementation and customer satisfaction.
Sr. Key Responsibilities
1 Responsible for ensuring that the core insurance application is implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and maintenance of related operating systems.
2 Work closely with the IT partner in establishing a strong working relationship.
3 Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner.
4 Responsible for driving best practices within the project
5 Keep the senior management abreast on any issues and the performances of the IT partner on a regular basis.
6 Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organisation.
7 Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business.
8 Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed.
9 Constantly seek to get feedback from the business and users of the IT services