Senior Manager HR Service Delivery

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 25-40 lakh
  • 12-22 years
  • 12 Oct 2016

  • HR/ Human Resources

  • BPO/ ITES/ Call Centers
Job Description

Role Requirement:
12+ years of HR Experience

Education: HR Post Graduate Degree from a Tier 1 college (preferred)

Business Partner background from a Tier 1 organization (preferred). Should have additional exposure to either Recruitment, Compensation or Talent Management

Strong stakeholder management skills should have managed CXO level stakeholders. Global stakeholder management experience would be an added advantage

Strong written communication & presentation skills (including MS Office skills PowerPoint/Excel)

Role Description:
The : ICF Service Delivery Lead will drive HR processes/initiatives across the four stages of the employee lifecycle (Talent Acquisition, Talent Management, Talent Development and Talent Engagement/ Retention) along with partnering with business stakeholders, supporting client discussions, managing employee escalations/grievances and applying policies to support delivery and execute growth programs as directed. He would be leading this for three entities India Business, Capability Network and Digital.
Key responsibilities:
Leadership & Strategy:
Develop Human Capital Strategy and tactical programs to achieve the same; in alignment with the long range and annual plans / priorities of the business
Support and participate in the business strategy by bringing in the people context
Define the operational framework for the delivery of services provided by the Cross Entity service delivery teams based upon the defined business and HR strategy in the business
Adapt, communicate and implement the strategic direction of HR operations to ensure adherence to global policies and processes
Drive the programs that future-readies the business viz. leadership development, culture, talent management etc.
Lead pre-merger and post-merger people integration in M&As

Stakeholder Management:
Build and maintain effective partnerships with stakeholders, with Business leaders and within HR both global and local
Advise top management of the businesses on HR imperatives
Drive alignment across entities to ensure consistent application of processes, principles and programs

Ensure the effective delivery of the HR processes Talent Acquisition & Management, Reward, Capability Development, People Advisory support, Employee life cycle management, Leadership Development, Change Management and Talent Supply Chain processes
Develop/drive/participate in a broad range of HR processes, primarily by defining requirements, providing business insights, setting priorities, reviewing solutions, providing planning input and communicating to business leadership
Responsible for collaborating with different parts of the HR organization within and outside the geography, ensuring all roles are working to solve for companies, minimizing silo-thinking, scope conflicts and ensuring adherence to the governance model in their respective organizations
Develop and manage HR budgets

People Advocacy:
Manage People connect programs, run employee diagnostics, drive engagement initiatives, talent retention programs etc.
Champion diversity through talent acquisition and management, leadership development and other diversity initiatives

Delivery Excellence & Process Improvements:
Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team
Lead initiatives and work with the CoEs to improve the end-to-end HR delivery processes
Accountable for driving consistent, standardized and effective service delivery of HR processes
Drive development, adjustment, monitoring and improvement of HR programs
Drive localization for global solutions and trigger adjustments in case of changing business conditions

People Management
Lead a team of 60+ HR professionals - attract, grow, develop, engage and retain top HR talent in the team

Key Attributes

Has high internal standards and applies tough criteria to own deliverables for every task assigned

Has an acumen and understanding of financials and ties HR activities to the bottom line, knowing what levers to pull to influence budgeting/ forecast etc.

Knows when its important to be able to act as a mature advisor and when to be a dependable worker by rolling up sleeves and executing a job assigned

Understands HR to be both a service & a control function; doesnt see these as divergent (knows that credibility gained from service leads to the acceptance of control suggestions/actions)

Has the visible energy and good charisma to motivate a team and stand in front of a crowd and command attention

Experience with matrixed organizations

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About Organisation

2COMS Consulting Pvt. Ltd.