Senior Major Incident Manager

Kelly Services
  • Chennai
  • Confidential
  • 12-15 years
  • 30 Jul 2015

  • Project/ Program Management IT

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description


10 + years running incidents / situations / crisis events in a large, complex enterprise environment
10-15 + years technical experience preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization
10-15 + years working in a process-driven environment
10-15 + years of interacting with a demanding customer focused service delivery organization
10-15 + years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
Solid understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework
Strong Command & Control presence
Industry recognized trouble shooting methodology to be able to ask the right questions
10-15+ years of experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises


University undergraduate BS/BA degree required / Graduate level Masters degree preferred
ITIL v3 Certification(s)
CISCO certifications a plus
CISSP certification a plus
Multi-lingual in English, Spanish, Portuguese a significant plus
Military Service a significant plus

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Kelly Services