Senior HR Operations Manager

Willis Processing Services India Private Limited
  • Mumbai
  • Confidential
  • 8-12 years
  • 04 Feb 2015

  • HR/ Human Resources

  • Insurance, Financial Services/ Capital Markets
Job Description

Reports to: Service Manager-Human Resources - Willis Mumbai

Competencies required for this role:

Offer Preparation:

Prepare offer letters as per request
Track and maintain database related to offers and candidates


To conduct joining formalities, joining pack, documents that they need to submit along at joining.
Manage ID card issuance and tracking

Document collection & Reference check:

Ensure all the documents are collected within the TAT.
Checking individual joining pack for completion of details by new joiners
Liaising with the recruitment team for submission of BVC
Follow-up and ensure submission of all documents by joiners
Tracking and follow up for the hard copy of reports received from recruitment team


Ensure the monthly PAN details of new joiners are send to Payroll team.
Resolve queries regarding salary credits and ensure quick resolution for the same with payroll team and prepare monthly report on payroll queries.


Ensure timely closures on confirmation forms
Issuing confirmation Letters as per process
Follow-up on pending confirmations.

Exit Management:

Record and track resignations and intimate concerned departments
Complete HR clearance for leavers
Pass clearance forms to Payroll for further processing
Close all formalities related to exit including recovery of dues and relieving letters

Mediclaim queries & database:

To maintain Mediclaim database of new joiners and existing staff
Provide monthly details to Insurance company/vendor
Resolve queries regarding Mediclaim settlements and ensure quick resolution for the same.
To co-ordinate about the closure of the claim.

Data management:

To maintain all the trackers
Complete filing of all documentation and ensure all records updated


Conduct audit of personnel files of the employees.

MI & Reporting:

Create relevant MI and generate reports as per request/needs of the business

Key professional/technical knowledge and skills (Qualifications where applicable):

Degree/relevant qualification plus 2 years of experience as an HR professional
Excellent communication skills
Strong HR technical skills
Highly effective interpersonal skills
Candidates having 8 to 12 years of experience in HR Operations.

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