Senior Director - Technical Operations

  • Bangalore
  • Confidential
  • 14-20 years
  • 30 Nov 2015

  • Senior Management-Technology

  • IT/ Technology - Software/ Services, BPO/ ITES/ Call Centers
Job Description


The Sr. Director of Technical Operations is responsible for overseeing Production Operations, Database Operations, and Release Services.
These teams provide such services to the company as 24/7/365 support and monitoring of all production environments, deployment of software for new product releases, customer specific releases and scheduled product enhancement releases, management of both OLTP and data warehouse environments, and Operations tools development.

In addition the role will oversee the activities and be the leadership representation for Yodlee Performance and Capacity and Security teams located in the Yodlee Bangalore office.

Primary Responsibilities:

As a leader within the Yodlee Operations team, your specific responsibilities will include:

-Lead and mentor the Technical Operations team directing day to day activities and over all goals as aligned with Yodlee Operations and Company initiatives
-Build relations with IMT members developing an alliance to ensure Operations initiatives and interests are properly represented and supported
-Review, enhance, and establish standard operating procedures to improve incident management, change managements, and software deployment; automating processes where possible to reduce support overhead and increase efficiencies
-Oversight of the DevOps team responsible for the Service Delivery Platform. This is a multiple phase initiative with the first major phase automating the end to end software deployment process, improving the turn-around time from development to QA to production. Provide mentoring and guidance on DevOps best practices and help direct next major phases.
-Oversight of technical implementation of product and business applications working collaboratively with cross-functional teams to meet Yodlee s business goals
-Develop cross-functional relations with all major departments raising the visibility of the Operations team
Identify product enhancements that will continually improve -Operations ability to support and deploy Yodlees suite of products
-Working with the Technical Operations management team and personnel, lead efforts to implement Center of Excellence

Work Experience:

The ideal candidate for this position will have experience in the following areas:

-14+ years of experience in Global IT Operations, preferably within a SaaS/PaaS environment
-8+ years of direct management of multi-functional operations team
-5+ years supporting 24/7/365 data center environments, including network, application, database, storage infrastructure
-Proven ability to execute on plans to drive results
-Customer focus with experience with interacting with Customers as required
-Interactions with Sr. and Executive management
Collaboration with cross functional teams


-Bachelors Degree In Computer Science or IT Operations, Advanced Degree will be preferred.


-PMP, ITIL, Six Sigma certifications desired but not required

Other Job-Related Requirements: (location, travel, minimum physical requirements) Expected that the candidate can make the daily commute to Yodlee Bangalore office

Regular travel to Redwood City, CA (minimum 2-4 times per year)

Required Field.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees will follow any other instructions, and perform any other related duties, as may be required.

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