SAP Basis Technical Operations Manager

  • Bangalore
  • Confidential
  • 6-11 years
  • 29 Jul 2015

  • Project/ Program Management IT

  • IT/ Technology - ERP/ CRM/ SCM
Job Description

Key Accountabilities/ Role Description

Ensure effective Error Trend Analysis and Problem Management for SAP Basis, Enterprise Portal, SAP Process Integration for Cross Regional ERP hosting for 22 countries.
Provide missing technical and operational expertise for Major Incident Management and manage support Partner to close knowledge gaps
Provide support for Major Incident Management and ensure timely resolution of Major Incidents
Ensure SAP best practices are adhered to during Incident and Problem investigation and resolution
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Provide capability to perform capacity management, proactive performance management
Interact with various internal stakeholders to identify demand, support requirements. Provide necessary prioritization of such tasks and ensure co-ordination to manage such requirements.
Provide appropriate assessment of SAP OSS notes and EWA.
Assess and improve Operational Procedures (including Housekeeping activities)
Perform system health audits to validate system status
SAP Transport Management
Ensure processes and updating of operation procedures
Weekly housekeeping report
Weekly systems health check reports
Provide expertise to SAP business Project for Basis, Technical relevance

Primary Skills

Technical Operations SAP Basis

Must to Have:

SAP Basis operational expertise of minimum three years or more
Proven operational experience with SAP Net weaver
Operational Experience in one or more of these areas:

Solution Manager/Monitoring
Enterprise Portal
DB2 /Unix
SAP Process Integration

Good project management skills
Good Communication & Facilitation skills
Good Team Working Skills
Excellent analytical skills
ITIL Knowledge and Experience (preferred V.3)

Job Posted By

About Organisation