RF Engineer - Technical Support

Exceed Consulting
  • Delhi
  • Confidential
  • 4-8 years
  • 221 Views
  • 04 Sep 2015
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  • Project/ Program Management IT

  • IT/ Technology - Telecom Software
Job Description

Required Educational Qualification:

B-Tech (Electronics & Communications)

Skills:

- Requirement is for Technical Support Engineer (pre sales and post sales) for the Anite products.

- Profound working knowledge of GSM, UMTS, CDMA and LTE technologies.

- Should have an experience of handling different RF tools like drive test tool, optimization tool, post processing tool etc

- To provide demo, trial, POC of Anite products to different customers and users.

- To prepare technical compliance and solution documents as per customer's need

- Should be able to take up technical product / solution presentation for customers.

- Technical discussions and follow up with customers and internal team members.

- Participation in providing training to customers and internal team as and when required

- Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.

- Provide troubleshooting and technical support via phone, web based tools, email and on-site.

- Should be able to advise customers regarding the product's proper use and address specific user issues. During problem escalations, act as a liaison between customers and Principal (Anite).

- Taking ownership of technical issues, and working with our Principal (Anite) to resolve more advanced issues when necessary

- Resolving escalated customer complaints without the need for team lead intervention

- Documenting troubleshooting and problem resolution steps

- Communicating customer needs and requirements to Reporting officer, Principal (Anite) and other support staff.

- Ability to be a good listener and to understand customer's problems and help them to solve it

- Written and verbal communication skills. Excellent phone manner

- Client-dealing experience


Competencies/Skill sets for this job

GSM UMTS CDMA LTE Technologies Technical Support

Job Posted By

About Organisation

Exceed Consulting