Retail Service Manager - Telecom

2COMS Consulting Pvt. Ltd.
  • Guwahati
  • 10-15 lakh
  • 6-11 years
  • Views
  • 12 Oct 2016

  • Sales/ Business Development/ Account Management

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

- Directing branch operations Role rations to deliver sales and revenue targets

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations on an ongoing basis

Essence of Role - Key Accountabilities :

Sales :

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)

Revenue : Achieve branch revenue target across all products and channels

Customer Service : Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch


- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales)

Competencies/Skill sets for this job

Distribution Planning Channel Management Coaching Mentoring

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.