Retail Operation Head

Crystal Consultants
  • Nigeria-Other
  • Confidential
  • 8-13 years
  • 14 May 2015

  • Senior Management-Operation

  • Retail, FMCG/ Foods/ Beverages
Job Description

Responsible for overseeing the sales & operations, store expansion and product development strategies. Sales budget and P&L plans for all retail shops. Emphasis to improve brand equity measures and in turn contribute to increase in profitability.
The position reports to BUH,

Key Accountability

Maintaining and increasing sales of the company products. Reaching the target and goals set for each store.
Establishing, maintaining and expanding your customer base. Emphasis on growth in transactions sq/ft sales per store.
Increasing business opportunities through partnerships with new vendors and suppliers.
Collecting customer feedback and market research.
Developing sales strategies and monitoring teams performance and motivating them to reach targets.
To maintain strict discipline on Sales and Operating Cost budgets set and ensure optimal utilization.
Compiling and analyzing sales figures daily. Preparing reports for the same weekly and monthly for the department.
Keeping up to date with products and competitors. Tracking of competitor activity promos, adverts, pricing and new products.
Solve problems as they arise and make various decisions regarding the store or its customers.
At the beginning of each month, counsel with each store team to establish realistic sales objective for the month and action plan.
Conduct monthly store audits on product, stock availability, sales goals, cash handling procedures, customer service and environment.
Oversee and supervise daily stock orders and dispatches to all retail shops.
Ensure all stores are complying with company policies, audit checks and procedures for hours of operations.
Ensure all relevant documents and reports are being submitted to head office and Department Head on time.
Coordinate efforts to develop new markets and territories where the business has demand and future growth.
Ability and strong working knowledge of managing controllable expenses for multi unit operations.

Previous Experience:

Total work experience to be minimum 8-10 years of Multi store management experience in a MNC, Retail, FMCG environment, managing multiple locations or units


a.) Excellent sales and negotiation skills.
b.) Good business sense. Initiative and enthusiasm
c.) The ability to lead and motivate a team.
d.) Superior communication, language and people skills
e.) Strong Analytical Skills. P&L analysis and management.
f.) Good IT, budget and report writing skills.
g.) Good planning and organizational skills.


a.) Ability to manage through superior knowledge about the markets and product consumer interaction and through long term strategic understanding
b.) Manage internal and external teams

Candidate Profile:

Total work experience to be minimum 8-10 years of Multi store management experience in a MNC, Retail, FMCG environment, managing multiple locations or units

Job Posted By

About Organisation

Crystal Consultants